These Terms of Service ("Terms") are an agreement between you and Encounter GG ("we", "us" or "our") about the Steam version of "Encounter: The Lost Cards", its demo, and the online service behind them (together, the "Game").
On Steam
- You need a Steam account to play. Your use of Steam is governed by the Steam Subscriber Agreement, and Valve is not a party to these Terms.
- The Game is bought through Steam, and Valve's refund policy decides any refund of it.
- Owning the Game on Steam includes Premium. Playing a copy borrowed through Steam Family Sharing does not.
- The demo runs entirely on your device and has no online account.
Agreement
By installing or playing the Game you agree to these Terms, our End User License Agreement and our Privacy Policy. The terms of the store or platform you got the Game from also apply to you. If you do not agree, do not use the Game.
You must be old enough to enter a binding agreement where you live, or have a parent or guardian's permission.
Your account
- Your progress is kept on our servers under an account: a Steam account, or a guest account identified by a guest ID that the Game stores on your device.
- A guest ID is the only key to a guest account. If it is lost, for example by uninstalling the Game or clearing its data, we may be unable to recover the account. Linking a Steam account is how you protect it. Anyone who has your guest ID has your account, so keep it private.
- Your account is for you alone. You are responsible for what happens on it, and you may not sell or transfer it.
Virtual items and purchases
- The Game has virtual currencies, items, unlocks and a Premium status (together, "Virtual Items"). Earned or bought, they are licensed to you for your personal use in the Game. You do not own them, they have no cash value, and they cannot be exchanged for money or for anything outside the Game.
- Purchases are processed by the store you buy from, not by us, and are final except where that store's refund policy or the law says otherwise.
- Refunds. If a purchase is refunded, charged back or reversed, we take back what it gave, including Premium where that was the purchase. If you have already spent what it gave, your balance can go below zero, and stays there until you earn or buy it back.
- Random rewards. Some Virtual Items are awarded at random. The Game shows the chances for each kind of random reward.
- Steam inventory. Some Virtual Items may also exist as items in a Steam inventory. Those are subject to Valve's rules as well as these Terms. Whether such an item can be traded or sold on Steam can change, we are not a party to any trade, and we make no promise about any item's value. An item spent in the Game is used up and is not returned.
Premium and offline play
- Premium gives the benefits described in the Game and on its store page at the time.
- Offline play is a Premium benefit of the installed apps only. While you are offline, the parts of the Game that need our servers are unavailable.
- Progress made offline is kept on your device until it reaches our servers, and can be lost if the Game is removed or its data is changed before then. Our servers' record of your account is the one that counts. Progress reported from offline play is checked, and may be limited or refused.
Changes to the Game
The Game is in active development. We may at any time add, change, rebalance, reprice, limit, reset or remove any part of it, including Virtual Items, how they are earned, what they cost, what they do, and what Premium includes. We may interrupt the online service for maintenance, and we may end it; if we do, we will give reasonable notice where we can. None of this entitles you to a refund or compensation, except where the law requires one.
Fair play
You agree not to:
- cheat, exploit bugs, or use bots, automation or a modified copy of the Game;
- tamper with saves, offline progress, purchases or our servers' record of your account;
- use more than one account to collect a reward more than once or to get around a limit;
- buy, sell or trade accounts, or trade Virtual Items in any way the platform itself does not provide;
- attack, overload or probe our servers, or abuse a store's refund process.
If we reasonably believe you have broken these Terms, we may correct or remove what was gained that way, suspend or close the account, and report it to the platform concerned. We may put an account on hold while we look into it.
Ending
You can stop playing at any time, and delete your account in the Game's settings or at https://encounter.gg/delete-account/. When an account is closed, by you or by us for breaking these Terms, its Virtual Items are gone without compensation. Any refund of a purchase stays with the store that sold it.
Disclaimer and liability
THE GAME IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, TO THE EXTENT THE LAW ALLOWS. TO THAT SAME EXTENT, ENCOUNTER GG IS NOT LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST DATA, PROGRESS OR VIRTUAL ITEMS, AND OUR TOTAL LIABILITY TO YOU IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID FOR THE GAME AND ITS IN-GAME PURCHASES IN THE 12 MONTHS BEFORE THE CLAIM AND (B) CAD $20.
Nothing in these Terms takes away a right that the consumer protection law where you live gives you and does not allow to be waived.
Discord
Our optional Discord bot has its own terms and privacy page.
General
- Changes to these Terms. We may update these Terms. When a change is material we update the date at the top and, where practical, say so in the Game or on its store page. Continuing to play after a change means you accept it.
- Law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
- Language. The English version of these Terms is the original and controls over any translation.
- Severability. If part of these Terms cannot be enforced, the rest still applies.
- Contact. Legal and general questions: [email protected]. Game support: [email protected] or https://encounter.gg/support.
