Delete your account

How to delete your Encounter: The Lost Cards account and its data, and what Encounter GG keeps afterwards.

In the game

This is the fastest way, and it works on every platform.

  1. Open the game's Settings page.
  2. Press Delete and confirm.

If your account is linked to Steam on a phone, Delete takes two steps: the first unlinks Steam, and the second deletes the save. On Steam itself, Delete deletes the save of the Steam account you're playing on.

The account is deleted straight away, and the game asks you to restart.

Without the game

You don't need to reinstall the game. Send a request through our support form (it opens filled in), or email [email protected]. A person checks every request before anything is deleted, and we complete it within 30 days.

A guest account

Put your guest ID in the form's "Steam ID or guest ID" box. You'll find it on the game's Settings page, where tapping or clicking it copies it.

Your guest ID is the only key to a guest account, which is how we know the account is yours. Send it only through the form or by email, and never post it anywhere public, such as Discord. Once the account is deleted, the ID no longer opens anything.

A guest account isn't tied to your name or email. So if you no longer have its ID, for example because the game was uninstalled before you linked Steam, we have no way to tell which account is yours.

A Steam account

Steam IDs are public, so we never delete an account because a request names one. Give your Steam ID in the form, and we'll email you a short code to put in your Steam profile's summary for a few minutes. That shows us the account is yours. Or delete it in the game while signed in with Steam, as above.

What is deleted

  • Your save: your progress, cards and items, your Scrolls, Sage, Tokens and XP, your unlocks, and Premium on that account.
  • Your guest ID, or the link between your Steam account and the game.

Deleting an account doesn't refund anything. If you bought Premium from the App Store or Google Play, the store still holds that purchase, and Restore in the game's Settings gives it back on a new account.

A request sent from the web doesn't reach the game's data on your device. Uninstalling the game removes that.

What is kept, and for how long

  • Records of store purchases: each purchase's order number and the account it was credited to. Kept with no end date, so a purchase is never credited twice and a refund can be matched to it. A record of a refund still to be taken back is kept for up to 400 days.
  • Small records that hold no progress: that an account already had its welcome gift or its Steam link bonus, and that a save was moved to a new ID. Kept with no end date, so the same gift is never given twice.
  • Game analytics and bug reports: in-game shop events and the game's automatic error reports, which carry your account's ID and your country. They can't be deleted one player at a time, and are deleted automatically after three months.
  • Support tickets, including your deletion request: kept for 365 days, and the copies kept for checking our records, for 90 days.
  • A link to our Discord server's bot: kept until you remove it with the bot's /unlink command.

Valve, Apple and Google keep their own records of your purchases, under their own privacy policies. Ace Cards and Token Vouchers bought on Steam are items in your Steam inventory, and stay there.

Our mobile privacy policy and Steam privacy policy say more about what we collect and why.