Most questions are answered below. If yours isn't, use the form at the bottom.
What is "Premium" status and how do I get it?
Premium gives you a 3× scroll login bonus and offline mode.
If you own Encounter: The Lost Cards on Steam, Premium is automatic.
On mobile, you can either purchase Premium as an in-app purchase, or link a Steam
account that owns the game from the in-game Settings menu.
How do I move my progress between mobile and Steam?
Open the in-game Settings menu on mobile and link your Steam account; this opens a
one-time Steam login in your browser. Once linked, your progress is tied to your
Steam ID and follows you across devices and platforms.
Note: this is a different feature from the /link command in our Discord
server. Discord linking only enables Discord bot perks and does not move game progress.
I bought Sage / Scrolls / Tokens but didn't receive them.
Wait 5 minutes; purchases occasionally take a moment to credit. If they're still
missing, file a ticket below under Billing & purchases and include
your order ID (from Steam, Apple, or Google Play receipt) and your Steam ID or guest ID.
How do I get a refund?
Refunds are handled by the store you purchased from, not by us directly.
Use the appropriate link in the box above. If the refund was denied and you
believe it was in error, file a ticket below and we'll review.
The game crashes / a feature doesn't work.
File a ticket below under Bug report. Please include:
your platform (Steam / iOS / Android), OS version, what you were doing when it
broke, and any error message you saw. Screenshots help a lot.
I lost my mobile guest account. Can I recover it?
Mobile progress is tied to a Guest ID on your device. If you uninstalled the app
or got a new device without first linking a Steam account, recovery is
generally not possible; guest accounts are anonymous by design. To avoid this in the
future, link your Steam account from the in-game Settings menu to enable cross-device recovery.
I think I was banned in error.
File a ticket below under Account & login with your Steam ID
or guest ID and a brief description of what you were doing when the ban hit.
We review appeals individually.
For everything else, fill out the form below. We'll reply to the email you provide, usually within a couple of business days.