This Privacy Policy explains what Encounter GG ("we", "us" or "our") collects when you play the Steam version of "Encounter: The Lost Cards" (the "Game"), and what we do with it. The same policy applies on every platform the Game is on, so if you play one account on more than one of them, this covers all of it.
Who we are
Encounter GG is a business registered in Ontario, Canada, and is responsible for the information described here. Questions and requests go to our Privacy Officer at [email protected].
What we collect
- Your account. A Steam ID if you play or sign in with Steam, along with whether that account owns the Game. Otherwise a guest ID: a random identifier our servers create on your first launch. Signing in with Steam happens on Steam's own page, and we never see your Steam password.
- Your game. Your save: your progress, your virtual items and when you last played.
- Purchases. For an in-app purchase, the store's order reference, what was bought, and later whether it was refunded. We never receive your card or billing details; the store holds those.
- Error reports and game events. Automatic error reports (the error, the Game's version and your account ID) and a small number of game events, such as in-game shop activity. Each is recorded with your country and network provider.
- IP address. Kept for up to 24 hours, apart from your account, to limit abuse such as mass account creation and spam.
- Support. If you contact us: your email address, your message, the account ID you give us and, through Discord, your Discord ID and username.
- Newsletter. If you sign up on encounter.gg: your email address, country, language, browser type and how you reached the page.
- On your device. The Game stores your account ID, your sign-in and your settings on your device, and offline play keeps its progress there until it reaches our servers.
The Steam demo runs entirely on your device and sends us nothing.
What we don't collect
We do not ask for your name, email or address to play. We do not collect device identifiers, contacts, precise location or payment details. The Game has no advertising and no third-party advertising or tracking software, and we do not sell your information.
Why we use it
- To run the Game and keep your progress, and to deliver purchases and handle their refunds: this is what providing the Game to you requires.
- To keep the Game fair and secure, to find and fix faults, and to understand how the Game is played: these are our legitimate interests in running it.
- To answer you when you contact us, and to meet our legal obligations.
- To send the newsletter, if you asked for it. You can withdraw that consent at any time by emailing us.
Who we share it with
Only the providers and platforms the Game depends on:
- Cloudflare, Inc. hosts our servers and stores our data.
- Valve Corporation, if you play or sign in with Steam: we check your sign-in and whether you own the Game, and read and update your Steam inventory items for the Game.
- Apple and Google, if you make an in-app purchase: we check the purchase with the store, and learn from it of a refund.
- Discord, Inc., if you use our optional Discord bot or ask for support there.
Each of them also holds its own information about you, under its own privacy policy. We may disclose information where the law requires it. If the Game passes to a new operator, your information may pass with it under this policy.
Where it is kept, and for how long
Your information is stored on Cloudflare's global network, and may be processed outside the country you live in, including in Canada and the United States.
We keep your account and save for as long as the account exists. Error reports and game events are deleted automatically after about three months, and support tickets after a year. Deleting your account removes your save. A few records are kept afterwards, such as the record of a purchase, so that it is never credited twice and a refund can be matched to it. The full list, with how long each is kept, is at https://encounter.gg/delete-account/.
When the Game moved to new servers on November 11, 2026, we kept a backup copy of the saves as they were before the move. Those copies are deleted by February 9, 2027.
Your choices and rights
- Delete your account in the Game's settings, or by the steps at https://encounter.gg/delete-account/.
- Depending on where you live, you may have the right to access, correct or delete your information, to restrict or object to how we use it, to receive a copy of it, and to withdraw a consent you gave. Email [email protected] to use any of these. To protect your account, we will ask you to show that it is yours.
- You may also complain to the privacy regulator where you live. In Canada that is the Office of the Privacy Commissioner of Canada.
Children
The Game is not intended for or directed at children under the age of 13, or under 16 in the European Union. We do not knowingly collect personal information from children under those ages. If you believe a child has given us personal information, contact us and we will delete it.
Changes and language
We may update this Privacy Policy, and will post the new version here with a new date at the top. The English version is the original and controls over any translation.
If a breach of our security creates a real risk of significant harm to you, we will notify you and the relevant authorities as the law requires.
