Privacy Policy for Encounter: The Lost Cards

Last Updated: September 2, 2025

1. Introduction

Encounter GG ("we," "our," or "us") is committed to protecting the privacy of its players. This Privacy Policy explains how we collect, use, and protect information when you play our game "Encounter: The Lost Cards," including any demo or full version thereof (the "Game").

By using the Game, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at [email protected].

2. Information We Collect

We automatically collect certain information ("Data") when you play the Game, including:

• Technical & Device Information: IP Address, device type, unique device identifier, Operating System and version.
• Usage Data: In-game events, player progression, and session duration.
• Crash Reports: System specifications (CPU, GPU, RAM) and crash data.

We do not knowingly collect personally identifiable information such as your name or address through the Game itself.

3. How We Use Your Information

We use the Data we collect for the following purposes:

• To provide and maintain the Game.
• To identify and fix bugs, crashes, and other technical issues.
• To analyze gameplay data to balance the game and improve the player experience.
• To ensure the security of our services and prevent cheating.

4. Data Sharing and Third Parties

We do not sell your Data. We may share your Data with third-party service providers, such as Cloudflare, Inc., which we use for server hosting, security, and data storage. Data is processed in accordance with Cloudflare's Privacy Policy.

We may also disclose your information if required to do so by law.

5. Data Storage, Security, and Retention

• Storage and Transfer: Your Data is processed and stored on Cloudflare's global network and may be transferred outside of your country of residence.
• Security: We rely on industry-standard security measures provided by Cloudflare to protect your Data. No method of transmission or storage is 100% secure.
• Retention: We retain Data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information. If you have any questions or wish to make a request regarding your data, please contact us at [email protected].

7. Children's Privacy

The Game is not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]

10. Controlling Language

The original version of this Privacy Policy is in English. Any translations are provided for convenience only. In the event of any conflict or inconsistency between the English version and a translation, the English version shall govern and control.